Technology

Ford Recalls 1.9M Explorers Over Safety Concerns

Ford has initiated a significant recall of nearly 1.9 million Ford Explorer SUVs in the U.S., citing concerns over loose clips that could result in the detachment of windshield trim panels, potentially increasing the risk of crashes.

The recall impacts Ford Explorer models ranging from 2011 to 2019. The issue revolves around the A-pillar retention clips, responsible for securing the trim covering the vehicle’s roof supports adjacent to the windshield.

Improper engagement of these clips could lead to the trim detaching, particularly when the vehicle is at highway speeds, posing a hazard to both the driver and others on the road.

Background and Actions

The recall follows an investigation by the National Highway Traffic Safety Administration (NHTSA), prompted by 164 complaints regarding the detachment of trim pieces on the specified Explorer models.

While there have been no reported crashes or injuries related to this issue, Ford is taking proactive measures to address the safety concerns.

The company has advised owners of the affected vehicles to arrange inspections with dealers, where the A-pillar trim will be inspected and replaced free of charge if necessary.

Communication with Vehicle Owners

Vehicle owners are set to receive an initial notification letter about the safety risk after March 13, 2024, with a subsequent letter to be sent once a remedy is available.

Ford has provided a customer service number and a specific recall number for owners seeking further information or assistance.

Additionally, the NHTSA Vehicle Safety Hotline and website are available resources for consumers to get more details or report safety concerns.

With information from CBS News

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